Business Phone Systems

Pros:

  • Low monthly fee for one lineChooseWhat Check (badge)
  • Low monthly fee per line for five lines
  • Low monthly fee per line for ten lines
  • Unlimited local minutes provided
  • 24/7 Phone support

Cons:

  • No toll-free minutes provided
  • No free trial

Conclusion:

Nextiva's Office Pro Plus offers reasonable monthly rates, and they've done a number of things to improve their service in the last few years, including adding a moblie app, conference bridge and softphone. Nextiva also offers a Pro plan ($34.95 monthly for one user) and an Office Enterprise plan ($44.95 for one user), but the Pro Plus is the best value for most businesses. This plan provides unlimited calling to and from a local number (inbound calls to your toll free number are charged $.025/ minute). 

Nextiva's Features

Reviewed Plan

Office Pro Plus

Monthly Fee (per line)

$37.95 (1-4 lines)

$32.95 (5-19 lines)

$27.95 (20-99 lines)

Included Minutes

Unlimited

Activation Fee

Free

Free Trial Period

No

Basic IP Phone Cost

$82.95

Local Phone Numbers

Free

Toll Free 855, 866, 877, 888 Numbers

Free

Toll Free 800 Numbers

No

Voicemail

Yes

Internet Fax

Send and Receive

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

Yes

Mobile App

Yes

Phone Support

24/7


Pros:

  • Low monthly fee per line for two ore more linesChooseWhat Check (badge)
  • Unlimited local minutes provided
  • 30-day free trial (for plans with 2 or more users)
  • Vanity numbers available
  • Free to port existing number into service
  • Smart system (ACD) queuing for incoming calls
  • 24/7 Phone support (for plans with 2 or more users)
  • Mobile applications available for iPhone, Android, and BlackBerry

Cons:

  • One user plans are expensive and don't offer 24/7 phone support
  • US-based support is only available for plans with 20 or more users
  • Free trial is only available for plans with 2 or more users

Conclusion:

RingCentral's Features

Reviewed Plan

Office Standard

Monthly Fee (per line)

$49.99 (1 line)

$34.99 (2-19 lines)

$31.99 (20-99 lines)

Included Minutes

Unlimited

Activation Fee

Free

Free Trial Period

30 days

Basic IP Phone Cost

$99.00

Local Phone Numbers

Free

Toll Free 855, 866, 877, 888 Numbers

Free

Toll Free 800 Numbers

$30 setup fee

Voicemail

Yes

Internet Fax

Send and Receive

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

Yes

Mobile App

iPhone, Android, Blackberry

Phone Support

24/7


Pros:

  • Low monthly fee for one lineChooseWhat Check (badge)
  • Low monthly fee per line for five lines
  • Low monthly fee per line for ten lines
  • Offers conference room user accounts for no additional cost
  • Unlimited local minutes provided
  • High quality online interface
  • 24/7 US based Phone support

Cons:

  • Additional charge for local numbers ($5/ month for one, $1.75/ month for two or more)
  • Costs $15.00 to port existing number into service
  • Desktop softphone activation for Windows and Mac costs $19.95 per user

Conclusion:

Jive offers some of the best pricing for unlimited Business VoIP services listed on ChooseWhat.com, starting at $29.95 per user for 1 to 4 users and topping out at $19.95 per user for 50+ users. Jive also has chosen to include all their features into a single pricing model rather than tiered service levels. Over the last few years, Jive has added a feature list that rivals any competition including a conference bridge, caller ID, auto call recording, integration with Salesforce, a multi-level auto-attendant and call queues, The service doesn't include any phone numbers in it's pricing. Cost $1.75/ month each (unless you only get one, then it's $5.00/ month). Although no toll-free minutes are included in the plan, if you choose a toll-free number, they offer an incredibly reasonable rate of 1.9 cents per minute. Also, if you want to use a "softphone), you'll have to pay a one time $19.95 activation fee. Finally, if you already have a number that you want to port into the service, Jive charges a one time $15 fee.

Jive's Features

Reviewed Plan

Hosted VoIP

Monthly Fee (per line)

$29.95 (1-4 lines)

$25.95 (5-9 lines)

Included Minutes

Unlimited

Activation Fee

Free

Free Trial Period

30 days

Basic IP Phone Cost

$85.00

Local Phone Numbers

$1.75/ mo

Toll Free 855, 866, 877, 888 Numbers

$1.75/ mo

Toll Free 800 Numbers

$1.75/ mo

Voicemail

Yes

Internet Fax

Yes

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

Yes

Mobile App

Yes

Phone Support

24/7


Pros:

  • ChooseWhat Check (badge)Low monthly fee
  • 30-day free trial
  • Unlimited local minutes provided
  • Unlimited toll-free minutes provided
  • Free (800) toll-free number
  • International numbers available
  • Free vanity numbers
  • Free to port existing number into service
  • Voicemail to text transcription
  • 24/7 Phone support
  • Mobile applications available for iPhone, Android, and BlackBerry

Cons:

  • At the time of the most recent review, there were no notable cons

Conclusion:

Phone.com provides an excellent value for one of the highest quality services we’ve reviewed. At $23.99 per unlimited minute extension per month, Phone.com provides some of the cheapest pricing for unlimited calling in the business VoIP market. The company does, however, charge a base fee of $9.99 per month (first month after the trial is free), which includes 100 metered minutes. This can be used for anything, but it makes sense for a confernece room phone or other non-call heavy line. Additionally, Phone.com provides (800) area code toll-free numbers and vanity numbers for free with your account, going above and beyond many providers. It also provides at no extra cost features such as conference calling, Internet faxing, and mobile applications. 

Phone.com's Features

Reviewed Plan

Unlimited User

Monthly Fee (per line)

$23.99 (1-5 lines)

$19.99 (20+ lines)

Included Minutes

Unlimited

Activation Fee

Free

Free Trial Period

30 days

Basic IP Phone Cost

$99.95

Local Phone Numbers

Free

Toll Free 855, 866, 877, 888 Numbers

Free

Toll Free 800 Numbers

Free

Voicemail

Yes

Internet Fax

Send and Receive

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

Yes

Mobile App

iPhone, Android, Blackberry

Phone Support

24/7


Pros:

  • Mobile applications available for iPhone, Android, and BlackBerry
  • Low monthly fee per line for five lines
  • Low monthly fee per line for ten lines
  • Unlimited local minutes provided
  • International numbers available
  • Vanity numbers available
  • Smart system (ACD) queuing for incoming calls
  • Annual pre-payment discounts available on basic, mid-level and corporate plans

Cons:

  • Costs $25.00 to port existing number into service
  • Does not provide softphone

Conclusion:

Virtual PBX offers fantastic unlimited business VoIP calling from a local number at a range of $34.99 per user for one user up to $19.99 per user for 50 users or more. 855, 866, 877, and 888 toll-free numbers are also available at no extra cost, but you are limited to 1000 toll-free minutes with your monthly payment. Additional toll-free minutes cost $0.03 per minute. Virtual PBX also offers both international and vanity numbers for a nominal fee if you wish to personalize your number. While it does not offer a free trial to test its service, Virtual PBX gives a 30-day money back guarantee on both service and hardware.

Virtual PBX's Features

Reviewed Plan

Office

Monthly Fee (per line)

$49.99 (1 line)

$29.99 (2-19 lines)

$26.99 (20-99 lines)

Included Minutes

Unlimited

Activation Fee

Free

Free Trial Period

No, but

Basic IP Phone Cost

$99.99

Local Phone Numbers

Free

Toll Free 855, 866, 877, 888 Numbers

Free

Toll Free 800 Numbers

$25 setup fee

Voicemail

Yes

Internet Fax

Send and Receive

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

No

Mobile App

No

Phone Support

M-F 7a-5p PT


8x8

Pros:

  • Mobile applications available for iPhone and Android
  • Unlimited local minutes provided
  • Save about 25% when you pay for a year in advance
  • International numbers available
  • Free to port existing number into service
  • Smart system (ACD) queuing for incoming calls

Cons:

  • No toll-free minutes provided
  • $4.99 setup fee for 855, 866, 877, 888 toll-free numbers plus $9.99 recurring monthly fee

Conclusion:

8x8's Features

Reviewed Plan

Virtual Office Pro

Monthly Fee (per line)

$29.99 (1+ lines)

Included Minutes

Unlimited

Activation Fee

$39.99

Free Trial Period

No, but

Basic IP Phone Cost

$99.99

Local Phone Numbers

Free

Toll Free 855, 866, 877, 888 Numbers

$4.99/ mo

Toll Free 800 Numbers

No

Voicemail

Yes

Internet Fax

Yes

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

Yes

Mobile App

iPhone, Android

Phone Support

M-Sat 5a-9p PT


Pros:

  • Mobile applications available for iPhone and Android
  • Free to port existing number into service
  • Voicemail to text transcription
  • 24/7 Phone support

Cons:

  • High monthly fee for one line
  • High monthly fee per line for five lines
  • High monthly fee per line for ten lines
  • No toll-free minutes provided
  • No free trial
  • 855, 866, 877, 888 toll-free numbers unavailable
  • Internet fax service not available
  • Dial-by-name directories not available

 

Conclusion:

Vonage provides a comparatively expensive Business VoIP service with fewer features than most of its competitors for unlimited calling. Vonage charges $49.99 per line for unlimited calling, which is above our Market Standard. Vonage does not provide a customizable auto-attendant to allow callers to direct themselves to a proper extension when calling your main number. We find auto-attendants to greatly increase the professional appearance of a small business and wouldn’t recommend a service without one. Vonage does not offer toll-free numbers, does not provide or service IP-enabled phones, and requires you to plug a standard telephone into its adapter. We find that standard telephones coupled with analog telephone adapters provide worse quality than IP phones. Vonage’s focus on residential plans has not yet been fully optimized for the small business environment. You can find better quality service among our business VoIP reviews for less money.

Vonage's Features

Reviewed Plan

Small Business Premium Unlimited

Monthly Fee (per line)

$39.99 (1+ lines)

Included Minutes

Unlimited

Activation Fee

Free

Free Trial Period

No

Basic IP Phone Cost

N/A

Local Phone Numbers

Free

Toll Free 855, 866, 877, 888 Numbers

No

Toll Free 800 Numbers

No

Voicemail

Yes

Internet Fax

No

Conference Calls

Yes

Auto-Attendant

Yes

Softphone Provided

Yes

Mobile App

iPhone, Android

Phone Support

24/7